Alpine Homes Utah

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Jan 27, 2014
Category: General
Posted by: andy

Every week the driveway seems to be getting worse. The spalling is taking hold.

Dec 20, 2013
Category: General
Posted by: andy

The trim on the front of my home that was fixed last fall is cracked again.

Jul 10, 2013
Category: General
Posted by: andy
I just noticed that my concrete driveway is starting to spall. It is only a year and a half old.
Jun 4, 2013
Category: General
Posted by: andy

I recently noticed the stucco on the north side of my house is bubbling in places and starting to flake off.

 

Apr 24, 2013
Category: General
Posted by: andy

Four of my kitchen cabinet doors have stripped screws and are falling off.

The Design Center - Alpine Homes

Here was my experience with the design center used by Alpine Homes. The company was called Aspire.

I have never built a home before. I didn't know the process and didn't know what to expect. I had no idea what the time commitment was around going to the design center. So the Alpine Homes agent tells me to call Sara Reheis at the design center to set up an appointment. The agent merely says this is where I will pick out things. I call Sara and she sets up an appointment for Monday morning at 8am. Sounds good to me. I can go in for a couple hours and tell them what I want and get back to work.

I show up on Monday at 8am at the Alpine Homes chosen design center with the Alpine Homes design representative Sara Reheis. They start the process of 'helping' me pick things out. An hour goes by and it seems like we have barely gotten anything done. We have picked out cabinets. I still had no idea how long this was going to take. I should have asked and set up another time to do this. The next thing I know I have been there for 4 hours. I have a work meeting in an hour and so I tell them we need to wrap this up so I can make my meeting. They don't seem to care and continue slowly moving along. By the time I need to leave they pull out papers for me to sign as I am walking out the door. I don't even know what I am signing and I still have tons of questions. They needed me to sign right then for them to finish the final contract. Sara Reheis assured me that I can make changes so I accept this assurance and sign and go to my meeting.

Well come to find out I cannot make changes without paying a hefty fee. The moment you sign the papers you are saying this is what I want and if I change my mind I will pay Alpine Homes $250 to make the change. It is ridiculous. They expected me to come to a decision making meeting without telling me how long I was going to be there and then getting rushed as a result and finally telling me this questionable statement about me being able to make changes later.

To top it off. They show us all the trim colors and half of them are not even available. There are no matching colors for facia, drip edge, soffitt, rain gutter, window frames and garage door. What kinda of design center doesn't have basic items like this? I can't even get things that match. My drip edge can't even match my facia. They don't have the same colors. I sit here and look at my non-matching trim and then look at the neighbors that matches and just wonder how this company stays in business.

My wife and I brought in a color sample that was loaned to us so we can show them what stucco color we want. Sara Reheis said they needed to keep it while they match the color for us. That was fine but we told them it wasn't ours and we needed it back. Sara Reheis assured us that we would get it back. Well, the stucco goes up and the color is fine. We call to get the sample back and they keep stalling. Eventually they tell us they lost the sample and we cannot have it back. How's that for great organization and honorable people? They can't even keep track of a sample piece of stucco trim the size of a sheet of paper.

Also, don't expect any help in choosing your home colors, trim, or any other elements. The professionals that work there and have design training and experience would be helpful except they don't help at all. I don't know what looks good with 'Agreeable Gray' trim. I don't know if white corian with speckles looks good with dark cabinets or light cabinets. Throw me a bone. Give me some feedback on these decisions. They only sat there and told me what the options were with no help deciding what looked good or not. They were not helpful at all. If you expect some input when making decisions about what your home will look like in the end, don't expect it from Alpine Homes.

Alpine Homes Utah