Alpine Homes Utah

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Jan 27, 2014
Category: General
Posted by: andy

Every week the driveway seems to be getting worse. The spalling is taking hold.

Dec 20, 2013
Category: General
Posted by: andy

The trim on the front of my home that was fixed last fall is cracked again.

Jul 10, 2013
Category: General
Posted by: andy
I just noticed that my concrete driveway is starting to spall. It is only a year and a half old.
Jun 4, 2013
Category: General
Posted by: andy

I recently noticed the stucco on the north side of my house is bubbling in places and starting to flake off.

 

Apr 24, 2013
Category: General
Posted by: andy

Four of my kitchen cabinet doors have stripped screws and are falling off.

Home

Mar 26, 2012

Alpine Homes lost our stucco sample


Still waiting for the stucco sample we let them borrow to be returned.
Category: General
Posted by: andy

I sent Sara Reheis from Alpine Homes an email a few days ago asking for the stucco sample back that we explicitly asked to be returned. It did not belong to us and the owner we borrowed it from wanted it so they could use it for their own stucco matching. The last thing we heard was that she would get it and have somebody bring it by. This was a couple months ago.

So today an Alpine Homes guy came by to deliver the sample. It wasn't the sample we gave them and likely not the same color as the stucco that we gave them to borrow. They gave us samples of the stucco colors that they used for the colors of our home. I do appreciate the samples but we still don't have the original to return to the owner. I asked the delivery guy for the original and he just told me this is what they thought I wanted.

So Sara Reheis emails me back saying I did not accept the samples and that they don't keep custom color samples. This is different from the information she told me when we gave her the sample. We explicitly asked for it back and she explicitly said she would return it. Somewhere along the way she lost it or threw it away and didn't inform us. At least finally we have an answer of what happened to it and that we are not getting it back after 3 months.

This single event really isn't that big of a deal but when you put everything together that this company has put us through it adds up. I have a hard time thinking of anything this company has done to look out for me as a customer and provide me with the respect and honesty I deserve. I feel like I have been mistreated by Alpine Homes.

Alpine Homes Utah