Alpine Homes Utah

Here is the news:

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Jan 27, 2014
Category: General
Posted by: andy

Every week the driveway seems to be getting worse. The spalling is taking hold.

Dec 20, 2013
Category: General
Posted by: andy

The trim on the front of my home that was fixed last fall is cracked again.

Jul 10, 2013
Category: General
Posted by: andy
I just noticed that my concrete driveway is starting to spall. It is only a year and a half old.
Jun 4, 2013
Category: General
Posted by: andy

I recently noticed the stucco on the north side of my house is bubbling in places and starting to flake off.

 

Apr 24, 2013
Category: General
Posted by: andy

Four of my kitchen cabinet doors have stripped screws and are falling off.

Home

Oct 24, 2011

Request to Alpine Homes to fix issues


The initial walk through has prompted me to request some fixes based off of the original contract with Alpine Homes.
Category: General
Posted by: andy

I sent an email to request that the builder fix items that were part of the original contract. My initial request was to please fix these items as they were part of the original contract or we need to make a compromise. I was given a response that I didn't expect. He said he would do nothing for me at all. Not even to give me a ceiling fan wiring which would essentially cost him less than 5 dollars to complete. I wasn't happy with this response.

I sent him a response to his unreasonable reply to my request for him to comply to the terms of the contract. I mentioned this time all the details and proof that shows the legitimacy of my request. Here is the content of the email I sent:


I disagree with the assessment provided in your email. My drawing of the kitchen shows the area very specifically without a wall. Our talks from the beginning with your Realtor have always been without this wall. This exhibit was signed by you and was drawn to show the requested layout of the kitchen specifically because the drawings you provided were inaccurate. I drew every line, corner and window very specifically. If I wanted a wall at the end of the cabinets I would have drawn it. This drawing was created and signed as an exhibit and as part of the original contract and before any framing was started. I didn't sign anything until I knew the kitchen layout was as I expected. The question now is if this wall being left there is a "slight variation" or not. In addition, as a counter offer you charged me with an additional fee to pay for the redesign and re-engineering of the kitchen to make beams safe and take out other columns. Why would you need to charge me this fee if you weren't going to make the changes? By your email you are saying there was no re-engineering and there was also no kitchen redesign as promised from the counter offer. If this is true I would like those dollars back. I don't see it as a trust building exercise when you promise something and then wait until it is built incorrectly to say there is a problem. I even gave in to your request that I pay for the solid surface countertops that was included as part of our original offer. I have been working with you, why wouldn't you work with me? This really is sad that I can no longer trust you and your team. What can we do to change this situation? I just want to be fair and I feel like you aren't being fair. I don't build a home every day and so I expect those around me that do this sort of thing will be helping me get the right amount of paper work so I am covered which is what I thought happened but somewhere there has been a miscommunication.

That window in the bonus room is larger on all the drawings I have seen of this space. Even your builders framed the window the way it should be originally and then changed it afterward telling me your framing specs must have called for this size window(see images attached). I was even given a drawing that you signed that shows a larger window. Please see screenshot included. This is one of the exhibits. The change of this window to half this size would be considered a much more than "slight variation" as this is the front of the house and a major visual part of the home from not only the outside but the inside as well. There is also no building constraints or code that would restrict this window from being larger. I have done my research by driving around the neighborhood and there are things that are consistent with the homes with this same elevation and things that aren't. The grid windows are consistent. The front bonus room window is different on every one so I asked about it and was given information from one of your reps that matched the layout that you signed. How am I supposed to respond now to you saying it was wrong?  As far as the windows with the grid, you are perfectly in your right to not include these but every home you have built with this elevation has them... except mine. What am I supposed to think?

I was charged for a light switch that was never needed in the kitchen. I paid to have a single light activated by a single switch. The design center folks told me I would need a switch to do this so I paid for an extra switch. The project manager showed me on the plan where there was an extra light and switch not being used. We found a place for the light but the switch is left over and wasn't needed. I would like my 75 dollars back as we no longer need the switch I paid for.

I would accept any reasonable offer you would have come back with, but this has not been reasonable at all. I am not sure I trust your people after all I have been told in this process. I'm not trying to complain and I apologize if I have upset you in any way. I mostly feel like I have been dealt with unjustly. I just want to make sure I am getting what I paid for and was promised from the beginning. I hope we can mutually change our attitudes about the building of this home and make this a good experience for both of us. I don't think it is too late for that yet, but some compromise needs to be made. I realize there are things at this point that would not be prudent to change but there needs to be a compromise.

On a positive note. I am happy with how the home is progressing. I am excited about the work you have been doing and I feel like what I have seen is good quality. I hope to be able to build on these thoughts and make this a positive experience.

Best Regards,

I hope to get a response that he is willing to work with me.

Alpine Homes Utah